LOCURI DE MUNCA PENTRU SOMERI:
FIRME DE PLASARE IN STRAINATATE:

POST DISPONIBIL
IT Helpdesk
COMPANIE:  PERSONAL SERVICES GROUP ORAS:  Bucuresti,
TIPUL OFERTEI DOMENII
Full time Altele, IT Hardware, IT Software,
SALARIU OFERIT DATA INTRODUCERII
N/A 15 februarie 2010
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Descrierea companiei
SELECTIE SI PLASARE FORTA DE MUNCA
Descrierea postului
- Taking calls on the above mentioned languages of any priorities;
- Handling emails / webcases , translating them into the appropriate language, depending on customer requirements;
- Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status;
- Troubleshooting IT problems according to the Standard Operating Procedures and previous trainings;
- Sharing knowledge case with the team;
- Creating Standard Operating Procedures;
- Training new associates and cross-training existing associates;
- Attending training sessions;
- Administrative work for helpdesk needs;
- Arranging working schedule with collegues flexibly, according to business needs.
Cerintele postului
- Good PC Knowledge;
- Problem solving skills;
- Highly customer oriented behaviour and way of working;
- Patience, empathy, diligency, preciseness;
- Responsible, mature and very punctual person;
- Very good knowledge of other European language than English.
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